A professional service that keeps your web server healthy, secure, and performing at its best. We handle everything from uptime monitoring and routine maintenance to performance optimization and security hardening ensuring your website stays online and reliable.
Perfect for personal projects and small sites
Ideal for growing startups and small businesses
Complete solution for established businesses
If you exceed your plan's monthly request limit, your site will continue to work but maintenance and support services will be suspended until you upgrade or your monthly limit resets.
Yes, most subscription plans cover one website/domain. If you have multiple websites, you'll need a separate subscription for each one. However, our Enterprise Pro plan covers up to 4 sites, apps, or systems under a single subscription. For customers managing 5+ websites, contact us for custom pricing.
Yes, you can change your plan at any time. Upgrades take effect immediately, while downgrades will apply at the start of your next billing cycle. No fees for plan changes.
Server maintenance includes software updates, security patches, performance monitoring, database optimization, backup management, and troubleshooting any server-related issues. We proactively monitor your server 24/7 to catch and fix problems before they affect your users.
Backup frequency depends on your plan (weekly, daily, or hourly). All backups are encrypted and stored securely off-site. You can request a restore at any time, and we keep backups for 30 days (90 days for Enterprise plans).
All payments are securely processed through Stripe, a trusted and industry-leading payment platform. Your payment information is encrypted and never stored on our servers. Stripe is PCI-DSS compliant and handles transactions for millions of businesses worldwide.
No, this maintenance subscription covers bug fixes, updates, security patches, and keeping your website running smoothly. New feature development and significant design changes are not included and would require a separate project agreement.
No. Kintiq is a maintenance and implementation provider, not a security assessment firm. We apply security patches and updates released by the software vendors, frameworks, and dependencies your site runs on, and we implement specific security fixes when they are provided to us in writing — typically by a security auditor or consultant you have engaged.
We do not perform security audits, penetration testing, vulnerability assessments, code security reviews, or compliance certification. If your project requires those, we recommend engaging a dedicated security firm; we will then implement their recommendations as part of your maintenance plan, subject to scope.
If you plan to cancel your subscription, please change all server credentials and access keys immediately. Kintiq will not be responsible for any security issues once the subscription is inactive. We recommend updating all passwords, SSH keys, and API credentials before your final billing cycle ends.
Yes, if you require a separate signed service agreement, we can provide one that includes all the terms and conditions outlined above. You can generate your personalized SLA document or contact us at [email protected] to request a formal contract.
Generate SLA AgreementThis maintenance service is only applicable for websites developed or upgraded by Kintiq. If you have your own source code or a website built by another provider, please contact Kintiq at [email protected] before subscribing to discuss compatibility and requirements.
This maintenance service is exclusively available for websites developed or upgraded by Kintiq. If you have existing source code or a website built by another provider, you must contact Kintiq at [email protected] prior to subscribing to verify eligibility and discuss integration requirements.
Most subscription plans cover maintenance and monitoring services for one (1) website/domain only. The Enterprise Pro plan covers up to four (4) sites, apps, or systems under a single subscription. Multiple websites beyond your plan's coverage require separate subscriptions. This service includes bug fixes, updates, security patches, performance monitoring, and technical support. New feature development and significant design changes are not included under this maintenance subscription and require separate agreements.
Monthly request limits are calculated based on incoming HTTP/HTTPS requests to your website. If your website exceeds the monthly request limit specified in your plan:
All plans are billed monthly in advance. You may cancel at any time, and your service will continue until the end of your current billing period. No refunds for partial months. Upon cancellation, please send a confirmation email to [email protected] with your cancellation details and any final instructions.
If Kintiq decides to cancel your service or discontinue the maintenance plan, we will provide you with at least 30 days advance written notice to allow you adequate time to make alternative arrangements.
We strive for 99.9% uptime for all maintained websites. Response times for support requests vary by plan tier (e.g., "2h response" means our team will acknowledge your request and begin working on it within 2 hours, not that the issue will be resolved within 2 hours). The actual time to resolve an issue depends on its complexity and scope. Scheduled maintenance will be communicated at least 48 hours in advance. Where your plan includes performance reports, these are provided on request only; Kintiq is not obliged to issue reports for any period in which you have not requested one, and unrequested reports do not accrue or carry over.
While we maintain regular backups according to your plan, you are responsible for maintaining your own backup copies of critical data. We are not liable for data loss due to circumstances beyond our control. All data, source code, and intellectual property remain the exclusive property of the client at all times.
Your website must comply with all applicable laws and regulations. We reserve the right to suspend service for websites engaged in illegal activities, malware distribution, or excessive resource consumption that impacts other customers.
Security services under this subscription are limited to the following:
The following are expressly not included under this subscription: security audits, penetration testing, vulnerability scanning or assessment, security code review, threat monitoring or intrusion detection, malware detection, removal or forensic investigation, incident response, and compliance assessment or certification of any kind (including but not limited to PCI-DSS, ISO 27001, SOC 2, HIPAA, or GDPR).
Kintiq does not hold itself out as a security assessment provider and makes no representation that it will identify, discover, or anticipate security vulnerabilities in your website, server, or infrastructure. Where you engage a third party to conduct a security audit, you remain solely responsible for commissioning that audit, for evaluating and approving its recommendations, and for the accuracy and suitability of those recommendations. Kintiq's role is limited to implementing the approved instructions you provide, using commercially reasonable skill and care. Remediation work that exceeds the routine scope of your plan may be quoted as a separate engagement.
Kintiq does not warrant that your website or server will be free from vulnerabilities, breaches, unauthorised access, malware, or data loss, and accepts no liability arising from any such event, except to the extent directly caused by Kintiq's gross negligence or wilful misconduct.
Kintiq requires administrative access to your server infrastructure to provide maintenance services. If you plan to cancel or have canceled your subscription, you must immediately change all server credentials, passwords, SSH keys, and API access tokens. Kintiq will not be responsible for any security issues, breaches, or unauthorized access once the subscription becomes inactive. It is the client's responsibility to revoke all Kintiq access permissions promptly upon cancellation.
If you require a separate signed service agreement, Kintiq can provide a formal contract incorporating all the terms and conditions outlined above. Please contact [email protected] to request a customized service agreement for your subscription.
To the maximum extent permitted by law, Kintiq's total aggregate liability arising out of or in connection with this subscription, whether in contract, tort (including negligence), or otherwise, shall not exceed the total subscription fees actually paid by you to Kintiq in the three (3) months immediately preceding the event giving rise to the claim. Kintiq shall not be liable for any indirect, incidental, consequential, special, or punitive damages, or for any loss of profits, revenue, data, business, or goodwill, however arising.