A professional service that keeps your web server healthy, secure, and performing at its best. We handle everything from uptime monitoring and routine maintenance to performance optimization and security hardening ensuring your website stays online and reliable. Hosting is optional you can bring your own server, or let us provide and manage one for you.
Perfect for personal projects and small sites
Ideal for growing startups and small businesses
Complete solution for established businesses
If you exceed your plan's monthly request limit, you'll need to upgrade to a higher tier to continue receiving support. If we're hosting your website, it will go offline until you upgrade. If you're using your own hosting, your site will continue to work but maintenance and support services will be suspended until you upgrade or your monthly limit resets.
Yes, most subscription plans cover one website/domain. If you have multiple websites, you'll need a separate subscription for each one. However, our Enterprise Pro plan covers up to 4 sites, apps, or systems under a single subscription. For customers managing 5+ websites, contact us for custom pricing.
Absolutely! Our maintenance service works with your existing hosting infrastructure. We can also provide and manage hosting for you if needed. Just let us know your preference during setup.
Yes, you can change your plan at any time. Upgrades take effect immediately, while downgrades will apply at the start of your next billing cycle. No fees for plan changes.
Server maintenance includes software updates, security patches, performance monitoring, database optimization, backup management, and troubleshooting any server-related issues. We proactively monitor your server 24/7 to catch and fix problems before they affect your users.
Backup frequency depends on your plan (weekly, daily, or hourly). All backups are encrypted and stored securely off-site. You can request a restore at any time, and we keep backups for 30 days (90 days for Enterprise plans).
All payments are securely processed through Stripe, a trusted and industry-leading payment platform. Your payment information is encrypted and never stored on our servers. Stripe is PCI-DSS compliant and handles transactions for millions of businesses worldwide.
No, this maintenance subscription covers bug fixes, updates, security patches, and keeping your website running smoothly. New feature development and significant design changes are not included and would require a separate project agreement.
If you plan to cancel your subscription, please change all server credentials and access keys immediately. Kintiq will not be responsible for any security issues once the subscription is inactive. We recommend updating all passwords, SSH keys, and API credentials before your final billing cycle ends.
Yes, if you require a separate signed service agreement, we can provide one that includes all the terms and conditions outlined above. You can generate your personalized SLA document or contact us at [email protected] to request a formal contract.
Generate SLA AgreementThis maintenance service is only applicable for websites developed or upgraded by Kintiq. If you have your own source code or a website built by another provider, please contact Kintiq at [email protected] before subscribing to discuss compatibility and requirements.
This maintenance service is exclusively available for websites developed or upgraded by Kintiq. If you have existing source code or a website built by another provider, you must contact Kintiq at [email protected] prior to subscribing to verify eligibility and discuss integration requirements.
Most subscription plans cover maintenance and hosting services for one (1) website/domain only. The Enterprise Pro plan covers up to four (4) sites, apps, or systems under a single subscription. Multiple websites beyond your plan's coverage require separate subscriptions. This service includes bug fixes, updates, security patches, performance monitoring, and technical support. New feature development and significant design changes are not included under this maintenance subscription and require separate agreements.
Monthly request limits are calculated based on incoming HTTP/HTTPS requests to your website. If your website exceeds the monthly request limit specified in your plan:
All plans are billed monthly in advance. You may cancel at any time, and your service will continue until the end of your current billing period. No refunds for partial months. Upon cancellation, please send a confirmation email to [email protected] with your cancellation details and any final instructions.
If Kintiq decides to cancel your service or discontinue the maintenance plan, we will provide you with at least 30 days advance written notice to allow you adequate time to make alternative arrangements.
We strive for 99.9% uptime for all hosted websites. Response times for support requests vary by plan tier (e.g., "2h response" means our team will acknowledge your request and begin working on it within 2 hours, not that the issue will be resolved within 2 hours). The actual time to resolve an issue depends on its complexity and scope. Scheduled maintenance will be communicated at least 48 hours in advance.
While we maintain regular backups according to your plan, you are responsible for maintaining your own backup copies of critical data. We are not liable for data loss due to circumstances beyond our control. All data, source code, and intellectual property remain the exclusive property of the client at all times.
Your website must comply with all applicable laws and regulations. We reserve the right to suspend service for websites engaged in illegal activities, malware distribution, or excessive resource consumption that impacts other customers.
Kintiq requires administrative access to your server infrastructure to provide maintenance services. If you plan to cancel or have canceled your subscription, you must immediately change all server credentials, passwords, SSH keys, and API access tokens. Kintiq will not be responsible for any security issues, breaches, or unauthorized access once the subscription becomes inactive. It is the client's responsibility to revoke all Kintiq access permissions promptly upon cancellation.
If you require a separate signed service agreement, Kintiq can provide a formal contract incorporating all the terms and conditions outlined above. Please contact [email protected] to request a customized service agreement for your subscription.